We never disclose or share any customer information to any third parties or other companies, other than those required to process your order.

The information collected during the course of an order (name, address etc ) is only used to process your order.

Payments made online are securely processed through Etsy, so neither we nor anyone else will see your card payment details.

Cookies: the shopping area of our site uses Cookies to keep track of the contents of your shopping cart once you have selected an item ( you may choose not to use Cookies, but this will mean that you won't be able to use the shopping cart facility.). We also use cookies as part of our web analytics.

We do not send random marketing emails to personal email addresses (spam).

We conform to the requirements of the Data Protection Act, 1998.

In More Detail....

The Data That We Collect & Store

You can explore Etsy without giving us any of your personal information (see more information on Google Analytics).

Shopping: If you wish to place an order with us, we will need some basic account information from you so that we can fulfil your order. This information we will use to fulfil your order and we will keep a record of this information on our database in the form of a customer account file. We will also keep a record of your purchases as part of this account file.

Payment: When you order online all of your payment information is passed through Paypal (or via Etsy) and is therefore processed on their secure servers, so neither we nor anyone else will see your card or payment details.

Protecting Your Data: We take all reasonable measures to ensure the safety of your information. We have dedicated and secure web-hosting for our website. Any data that we store digitally here at Subtle-Balance is protected.

​Data Sharing: we never disclose or share any customer information to any third parties or other companies, other than those required to process your order.

How We Use Your....

1. Email Address: Your email address is the unique identifier so that we can process your order. We will email you with a confirmation of your order and when your order is dispatched ( unless you request us not to ). We may also use your email addresses to contact you if we have any difficulties processing your order, and we may also use your email for shipping notifications if we dispatch your order by courier.
Contacting Us

If you have any questions about our Privacy Policy please email kate.subtlebalance@gmail.com.